THE MOST IMPORTANT SKILLS NEEDED TO BE A PROFESSIONAL RECEPTIONIST

The must-have skills needed to be a professional receptionist at the virtual office in District 2 

Receptionists represent the public face of a business. For receptionists working in buildings for businesses to rent virtual offices in District 2, before performing their duties, they will be focused on training in etiquette and attire of a professional receptionist. Receptionists are considered to be essentially the face and voice of the company to customers and clients, so they need to have beautiful behaviors in both appearance and soul. In this article, we’ll go through 4 of the top skills every receptionist needs in 2021 and why they’re necessary and essential.

In corporate buildings, the front desk is an important part and is the face of that place.

1. Professional at first sight

In any industry, first impressions are very important. As a front-desk department, you are able to maintain a positive attitude and interact well with the public no matter the situation. Receptionist must be warm and inviting and greet guests and others who come to the office in a positive way. It’s important that you put on a friendly smile while welcoming guests, especially with partners of start-up virtual office rental companies. Because at that moment, the receptionist's attitude also partly affects the meeting's effectiveness. In addition, even in a casual office, the receptionist should present a polished appearance as well as the seriousness to the job and the professionalism required of a front-desk staff.

Make sure that when your guests enter the office, they will easily recognize and find out the receptionist’s position.

2. Have a thorough knowledge of the job

• The receptionist at the virtual office in District 2 should build knowledge about the products or services that company are offering in order to advise and answer customer’s questions at any given moment.
• The receptionist must be responsible for staying aware of what’s going on around at the office and handling situations when customers give feedback.

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Job management skills and situational awareness are two essential elements of a professional receptionist.

• Absolutely do not gather and chat during working time, this will cause loss of customer sympathy and make you lose your professionalism.
• Receptionists must be aware that their actions may cause damage to a group or company, hence they need to respect discipline and strictly follow all the rules during their work.

3. Serious working attitude

Front desk operators need to put on different hats. Let’s say working attitude is the most important thing. A positive attitude helps set the right impression with new clients, partners, or customers. It also goes a long way toward making the office environment a positive place. 

Given that you are a customer who enters the office to sign a contract, it’s annoying while dealing with a receptionist who is timid, lacks confidence and does not dare to approach guests. Therefore, a prerequisite that a receptionist needs to own is to be confident. If you are confident enough in what you say, then you can convince others in a way.

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Receptionists need to be friendly with customers and meticulous in remembering information.

A well-trained receptionist must be able to judge situations, and intelligently handle common situations in dealing with customers. As the gatekeeper to the organization, receptionists might get along with a variety of different people who are easy-going, difficult, arrogant or even humble. For such situations, you must ensure that you do not change your attitude or be confused, just firmly believe in and defend your position, being soft but not decisive.

4. Conditions to become a good receptionist

Needless to say, having excellent English skills is a must to be good on the job not only in a small office but also in a leading global company.

If your company’s client is Chinese or Korean, it would be more convenient if you can communicate and support them well in their own language when needed.

On the other hand, receptionists need strong organizational skills to keep track of information and manage internal and external communication. Also, showing friendliness to everyone you come in contact with is a good trait for receptionists to have. Be ready and prepared carefully every time you meet with clients or attend events to introduce the company's products.

Receptionists serve as the public faces of the companies that employ them. They welcome visitors through the front door, offer guests refreshments, and connect callers to the appropriate party. It seems like these repeated-things are boring and simple but they are extremely important factors that require the delicate ingenuity of employees.

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Understanding and diligence are must-have qualities to stand out as a receptionist.

At A SPACE building, our company always hires receptionists who are excellent in communication to ensure company satisfaction while renting virtual offices in District 2, Tran Nao Street.